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ORDERING BASICS
• order online safely, securely

• call us direct 909-480-3966

printable order form

• PO's and checks accepted

email us with special needs.
CUSTOMER SERVICE
We're here to help you with any questions you may have about your order, invoice, or our publications.

Please contact us by phone with any questions you may have, 9 am-5 pm M-F
Tel: 909-480-3966 (PST)
FAX: 213-402-5220 l email
MAILING ADDRESS
Community Works Institute
PO Box 226968
Los Angeles, CA, USA
PAYMENT
All orders must be prepaid by check, money order, or credit card. We accept Discover, Visa, MasterCard, American Express, and Paypal (online purchases only)

We accept purchase orders from schools and organizations. (see below)

All international orders must be prepaid in U.S. funds or by credit card. All online orders are handled through Paypal's secure ordering process.
PURCHASE ORDERS
We accept purchase orders from schools and organizations.

For faster processing:

1. Mail OR fax (please do not do both) your official signed, numbered, and dated purchase order, along with the completed order form. We cannot accept purchase orders over the phone or the Web.

2. Be sure to identify an accounts payable contact name and phone number. We cannot process your order without this information.

CWI PUBLICATIONS • ORDERING INFORMATION

Enjoy the Convenience of Online Ordering!

There are a variety of ways to place your order with us.

ORDER ONLINE
Use our Web site to order safely and securely. You can add items to your shopping cart simply by clicking on the "Add to Cart" button next to the title. Community Works Institute's online ordering system is encrypted and secure. All of the personal information you enter at this site—including your name, address, and credit card number, is SSL encrypted. You can safely order online any time, any day of the week.

After placing an online order, you will receive an email confirming the order you have placed.


ORDERING BY PHONE

Bulk orders ONLY may be arranged by phone. (909-480-3966) You must have a PO when doing so. You may also fax your order if accompanied by a purchase order. FAX: 213-402-5220


MAILING/FAXING ORDERS

If you'd prefer to order by mail or fax. Please use our downloadable order form. You'll need the Adobe Acrobat Reader installed on your computer to view and print the form. (Reader is available for free from Adobe Systems) Once you've printed a copy, fill out the form and mail to us along with a check or a copy of your purchase order.


SHIPPING
Most shipments to the continental U.S. will generally arrive in 7-10 business days. There are exceptions when we are backordered. If you need your shipment expedited or by a certain date please email us.


SHIPPING & HANDLING CHARGES
Need your order faster? RUSH orders placed on our Web site or faxed in by 2:00 pm PST, Monday-Friday, will be shipped the next day IF you contact us by phone to alert us to your request. (909-480-3966)

Orders to Puerto Rico and Guam must be shipped UPS Air; rush delivery charges apply. International orders: Add $50.00 to regular delivery charges. If the amount needed to ship your order exceeds the charges shown here, we will contact you ahead of time for authorization.

To each delivery address: (Continental U.S. and Canada only)
Mailed orders w/ downloadable form, see form for S/H.

INTERNATIONAL ORDERS
We are happy to ship your order for exact freight charges from Claremont, CA. Customs charges may apply.


APO ADDRESSES
If you choose to order from us, refer to the Shipping & Handling chart.


QUESTIONS?

Please call our friendly, knowledgeable customer service department at 909-480-3966.


PROBLEMS
Report nonreceipt of orders, shorts, billing errors, or damages to us at once. Call 909-480-3966. Save damaged cartons until any claim is settled.



RETURNS
We do not accept returns. We will replace at no charge to you any items damaged in shipping however.

 
©copyright 1995-2017, Community Works Institute (CWI)
All rights reserved. No material contained within this web site may be reproduced in print, by electronic or other means, without permission. All materials contained in this web site remain the sole and exclusive property of CWI, or the author if designated by arrangement.

 

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